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Services / Suspended profile help

Profile suspended? Let's get it back.

When your Google profile disappears, so do your calls. We find out why, fix the cause and handle the appeal with Google for you.

Fixed fee, agreed upfrontGloucester & Cardiff teamUpdates at every step
Gyour business name
⚠ Profile suspended✓ Back on Google
Your Business
★★★★★ 4.9 (127) · 1.2 mi
Open now · Closes 6pm
CallDirectionsWebsite
ExampleAppeal approvedprofile, reviews and photos restored
📞 Calls backfrom Google Maps
In one sentence

Google Business Profile reinstatement is the process of finding why Google suspended or disabled a listing, fixing it and appealing with the right evidence.

Think Local SEO has recovered suspended profiles for UK businesses, including one restored a few days after the first call. We charge a fixed fee, agreed before we start.

Sound familiar?

It usually starts with one of these.

01“I changed our address.”

Address, name or category edits often trigger a review, and a suspension.

02“A competitor reported us.”

Edits suggested by others can flag your listing, even when nothing is wrong.

03“Google wants a video.”

Verification videos have strict rules. Get it wrong and the appeal fails.

04“We followed advice from a Facebook group.”

Quick fixes from a mate, the pub or a Facebook group can cost you your profile and years of reviews. You can't build a business, or employ staff, on foundations that could be taken away overnight.

What's included

A clear process. No guesswork.

We do the work and keep you updated at every step.

Reinstatement case
Your Business · fixed fee agreed upfront
Example
  • ✓
    DiagnosedCause found: address edit
  • ✓
    Cause fixedName and address corrected
  • ✓
    Evidence gatheredPhotos, utility bill, signage
  • ✓
    Appeal sentSubmitted to Google
  • ✓
    ReinstatedProfile live again
Calls from Google · example figures
SuspendedReinstated
01

Diagnosis

We check your profile, history and guidelines to find the real cause.

02

Fix the cause

Name, address, category or website issues corrected first.

03

Evidence pack

Business documents, photos and proof gathered in the format Google accepts.

04

The appeal

We submit and manage the reinstatement request.

05

Video verification

If Google asks for a video, we plan it with you so it passes first time.

06

Protect it

Once you're back, we set safeguards so it doesn't happen again.

Urgent help

Tell us what happened.

Takes two minutes. Chris reviews every case within one working day and tells you the likely cause and the fixed fee before you pay anything.

01

Don't appeal again yet

Each failed appeal makes the next one harder. Let us look first.

02

Don't make more edits

Changing the name, address or category now can make things worse.

03

Keep Google's email

A screenshot of the notice helps us find the cause faster.

How it works

Four steps back to Google.

01

Tell us

Fill in the form on this page with what happened.

02

Diagnose

We find the cause and confirm the fixed fee.

03

Appeal

We fix, gather evidence and appeal.

04

Back online

Your profile returns and we protect it.

Next step

Every business
is different.

We'll look at how you show up today and tell you honestly what would help most. Prices are agreed on a free consultation, before any work starts. No long contracts.

Free consultation

20–30 minutes · phone or video
  • We check your Google profile, website and AI visibility first
  • Honest advice on what to fix first
  • A clear price before any work starts
  • No obligation, no long contracts
Reviews

What clients say.

Real Google reviews from our Gloucester and Cardiff clients.

★★★★★
Chris was a pleasure to talk to and retrieved my Google Business Profile only a few days after our initial consultation. The price was also extremely fair.
Nathan Cresswell · Google review · Gloucester office
★★★★★
We have worked with Chris for over 6 years on our Google My Business pages. He knows what to do and is very helpful.
Office glos.info · Google review · Cardiff office
★★★★★
We've been using Chris's services for a number of years now and cannot fault the help, advice and success in making our business stand out and be found across numerous platforms.
Simon Berry-Jones · Google review · Gloucester office
Questions

Straight answers.

How much does reinstatement cost?

We charge a fixed fee, agreed after we've diagnosed the cause, so you know the cost upfront.

How long does it take?

Simple cases can be back in a few days. Complex cases that need video verification can take a few weeks.

Can every profile be reinstated?

No. If a business isn't eligible under Google's guidelines, we'll tell you honestly before you pay.

Do you work with businesses outside Gloucester and Cardiff?

Yes. Reinstatement is done online, so we help businesses across the UK.

Free diagnosis call

Get your profile back on Google.

Book a free 20-minute call and we'll tell you what's likely to have caused it.